Wednesday, May 20, 2026
Hospitality
Public
Services
Public
Services
Citizen services, city streets, and public spaces — managed by one platform.
Government organisations serve millions of citizens across dozens of languages — and manage streets, transport networks, and public spaces at city scale. Today: IVR trees, 10-minute hold times, camera footage no one watches. Polynome replaces legacy systems with agentic intelligence — on-premise, sovereign-ready, Arabic-native.
Citizen services, city streets, and public spaces — managed by one platform.
Government organisations serve millions of citizens across dozens of languages — and manage streets, transport networks, and public spaces at city scale. Today: IVR trees, 10-minute hold times, camera footage no one watches. Polynome replaces legacy systems with agentic intelligence — on-premise, sovereign-ready, Arabic-native.
Vision —
streets, spaces, and service centres
Vision —
streets, spaces, and service centres
Connect existing camera networks — across service centres, transport infrastructure, streets, and public spaces. The system monitors operations at city scale, detects anomalies, triggers alerts, and generates structured data for decision-making.
Connect existing camera networks — across service centres, transport infrastructure, streets, and public spaces. The system monitors operations at city scale, detects anomalies, triggers alerts, and generates structured data for decision-making.
Cases
Cases
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Vision
01
Service centre operations
Queue management, citizen flow tracking, and staff allocation across government service centres. Real-time alerts when wait times exceed thresholds.
Vision
02
Transport operations
Monitors stations, terminals, and transport corridors. Identifies bottlenecks, tracks passenger flow, and triggers operational responses before delays compound.
Vision
03
City-scale operational reporting
Continuous structured data — citizen volumes, service times, traffic patterns, incident frequencies — turning passive infrastructure into a city intelligence layer.
Vision
04
Street & public space monitoring
Traffic flow, pedestrian safety, crowd density, and infrastructure compliance — monitored in real time. Automated inspection of roads, public facilities, and construction sites.
Voice —
citizen services at scale
Voice —
citizen services at scale
A goal-driven voice agent that replaces IVR menus with natural conversation. Citizens call, speak their language — the system understands intent immediately. No menus. No hold music. No language barriers. Fully on-premise, deployed within the sovereign perimeter.
A goal-driven voice agent that replaces IVR menus with natural conversation. Citizens call, speak their language — the system understands intent immediately. No menus. No hold music. No language barriers. Fully on-premise, deployed within the sovereign perimeter.
Cases
Cases
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
Voice
01
Citizen inquiry handling
Handles license renewals, fine payments, service bookings, status inquiries. Arabic-first with dialect support. Natural conversation — callers can interrupt, change topic, ask follow-ups.
Voice
02
Shared services platform
One voice agent across multiple government services. Citizens call one number — the system routes, resolves, or escalates based on intent. No menus, no transfers between departments.
Voice
03
Multilingual access
Arabic, English — the system speaks to the caller in their language. No language selection menu. Intent understood immediately. 2.2s average response.
Voice
04
Emergency & dispatch coordination
Handles initial intake for non-emergency public services. Routes, logs, and dispatches — automatically. Escalates to human operators when genuinely needed.
How it works
How it works
Existing cameras
Existing cameras
Connects to any CCTV or IP camera, no new hardware required
Connects to any CCTV or IP camera, no new hardware required
English + Arabic Including dialects — trained in-house, not a third-party voice API
English + Arabic Including dialects — trained in-house, not a third-party voice API
Average response time
Average response time
vs. 8s industry standard
vs. 8s industry standard
Existing infrastructure
Existing infrastructure
Integrates with your existing infrastructure and CRM
Integrates with your existing infrastructure and CRM
Deployment scenario
Deployment scenario
City transport authority
City transport authority
A transport authority deploys Voice as a replacement for legacy IVR across all citizen-facing services. Millions of residents and tourists — most don't speak Arabic or English fluently
A transport authority deploys Voice as a replacement for legacy IVR across all citizen-facing services. Millions of residents and tourists — most don't speak Arabic or English fluently
Caller speaks their native language, the system understands intent immediately. Vision monitors service centres, transport stations, streets, and public spaces in real time — queue management, passenger flow, infrastructure compliance, and crowd monitoring at city scale. Multi-year strategic partnership.
Caller speaks their native language, the system understands intent immediately. Vision monitors service centres, transport stations, streets, and public spaces in real time — queue management, passenger flow, infrastructure compliance, and crowd monitoring at city scale. Multi-year strategic partnership.
Vision + Voice
Deployment scenario
Deployment scenario
National services fund
National services fund
A national fund deploys Voice as a shared services platform across multiple government entities. Citizens call one number — the system handles inquiries across all services in any language.
A national fund deploys Voice as a shared services platform across multiple government entities. Citizens call one number — the system handles inquiries across all services in any language.
No IVR trees, no language barriers, no wait times. Fully on-premise, no internet connection required. Expanding toward a shared services model across government.
No IVR trees, no language barriers, no wait times. Fully on-premise, no internet connection required. Expanding toward a shared services model across government.
Voice primary
Talk to us about your use case
Talk to us about your use case